REFUNDS AND RETURNS POLICY

Damages:

We take full responsibility for any obvious damage to your product caused by wrong packaging or delivering an already defective product. Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should document it when signing for delivery. If the item(s) contained in the package arrives damaged, please send photos to support@SRBAarmour.comand we will process an insurance claim on your behalf.

Returns and Cancellation Policy:

We back all our products with a customer satisfaction guarantee.

All sales are final. No Refunds, No Cancellations.
In most cases, once the order is processed, it is final and not cancellable. We may allow exceptions due to an order error, or should you wish to return your order after delivery for any reason other than a product defect or misrepresentation. Any cancellation request is subject to an administration and cancellation fee equal to 10% of your order with a minimum of $35, whether order shipment is successful or not.

All sales are final on all closeout items and for custom manufactured clothing once the manufacturing process has begun. These items are not returnable unless there is a product defect or misrepresentation in description.

Before returning any product, you MUST obtain a return authorization from our customer service representative. We can only process AUTHORIZED returns for items.

To make a Return or Exchange:

• Obtain authorization for return or exchange by emailing us at orders@SRBAarmour.com explaining the reason for the return or exchange.
• Please flag or indicate your email as attention and include your order number

Return or exchange request submission must be within 14 calendar days upon receipt of shipment unless noted otherwise on the product description page.  Your return must be in original packaging and unused.

We encourage using Australia Post flat-rate shipping in returning products to receive a shipping expense refund. Buyers must ensure all returned parcels delivery receipt AND signature confirmation. We highly recommend insuring your parcel as we cannot issue a refund for an item that we do not receive back should it get lost/damaged during transit.

Refunds:

Should an item be returned because it was defective, misrepresented, not as described, etc., SRBA will issue a full refund and will reimburse the customer for all shipping expenses associated with the return.
Please allow 5-10 business days from the time the item is received to process a refund. Refunds will only be issued to the original credit card that you used when placing your order.
By purchasing any of our items, the buyer certifies they have read and agreed to our Shipping, Returns, and Privacy Policies.

We stand behind our products 100%